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Refund & Terms

MedMitra AI Technologies Pvt. Ltd. · MedMitra AI Clinic — Jaipur · Last updated: October 25, 2025

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Refund & Return Policy

Effective date:October 25, 2025. Applies to in-clinic consultations and procedures, partnered diagnostics (lab & radiology), in-clinic pharmacy dispensing, and paid add-ons booked at MedMitra AI Clinic (Jaipur) or via Clinic OS.

1) General Principles

  • Healthcare bookings reserve clinician time, clinical slots, consumables and third-party partners.
  • Once a service is delivered or started, refunds generally do not apply.
  • We offer transparent rescheduling and defined, limited exceptions for genuine service issues.

2) Consultations (OPD / Tele-consult)

  • Free reschedule up to 4 hours before your slot.
  • Rebook after a no-show: anytime, subject to availability.
  • No rebook & late notice <2 hours: No refund.
  • No rebook & notice 2–4 hours before slot: 50% refund.
  • No rebook & no notice: 5 business days to request a reschedule, after which the booking is non-refundable.
  • If MedMitra cancels or the doctor is unavailable and you decline an alternative: 100% refund or free rebook.

3) In-Clinic Services (dressings, injections, ECG, minor procedures)

  • Free reschedule up to 4 hours before the scheduled time.
  • No-show rules mirror consultations.
  • If we cannot provide the service (equipment/staffing) and you decline to reschedule: 100% refund.

4) Partnered Diagnostics — Lab Tests & Radiology Scans

  • Free reschedule ≥4 hours before the slot; no-show rules mirror consultations.
  • TAT delays: if reports are not provided within 10 hours of test completion, you are eligible for a 100% refund (or free re-test/re-scan).
  • If the partner center cancels and you decline a new slot: 100% refund.

5) In-Clinic Pharmacy

  • Prescription medicines are not returnable once dispensed.
  • Free replacement if you receive a wrong item, damaged/defective packaging before leaving the pharmacy, or an expired item — return immediately with the bill.
  • After you leave the clinic, proper storage is your responsibility.

6) Bundles & Packages

  • Partially used bundles are not refundable.
  • If a bundled component is unavailable and you decline alternatives, we refund that component's standalone value; the rest remains valid.

7) Digital Results & Reports

Digital reports are made available inside your Clinic OS account and are non-returnable. If you find an error, we coordinate correction with the concerned clinician or partner lab/radiology center.

8) Refund Method & Timeline

Approved refunds are processed to the original payment method within 5–7 business days after approval. If the original method cannot receive funds, we coordinate an alternative (UPI/bank transfer).

9) Contact

MedMitra AI Technologies Private Limited · Email: info@medmitra-ai.com · Phone: +91-9829871995 (10:00–18:00 IST, Mon–Sat). Include your name, mobile number and booking/order ID.

Terms & Conditions

These Terms govern your access to and use of MedMitra AI Clinic (Jaipur) services and digital touchpoints. By visiting our clinic, booking an appointment, using Clinic OS or our website, or interacting via WhatsApp/SMS/phone/email (the "Services"), you agree to these Terms.

1) Scope

These Terms apply to OPD consultations (in-clinic and tele-consult), in-clinic services, partnered diagnostics, in-clinic pharmacy dispensing, Clinic OS & website features, and communication channels. We do not currently offer a consumer mobile app.

2) Eligibility & Representation

You must be 18+ to use the Services. For minors/dependents, a parent/guardian/caregiver must authorize and supervise use. You confirm the information you provide is true, accurate and complete.

3) Medical Services & Disclaimers

  • Our clinicians provide care using professional judgment; no specific outcomes are guaranteed.
  • Information via Clinic OS/website/WhatsApp is not a substitute for in-person assessment or emergency care.
  • Emergency: call local emergency services; do not rely on the Services for emergencies.

4) AI-Assisted Features

We may provide AI-assisted triage/summarization/decision support. Clinical decisions remain human-led. We do not use solely automated decisions with legal or similarly significant effects without safeguards.

5) Accounts, Security & Acceptable Use

You are responsible for safeguarding credentials and promptly notifying us of unauthorized use. You agree not to misuse the Services, interfere with security, scrape or reverse-engineer, upload unlawful content, or impersonate/book under a false identity. We may suspend access for suspected abuse or legal reasons.

6) Appointments, Rescheduling, Cancellations & No-Shows

Booking may be done via phone, website or Clinic OS. Free reschedule up to 4 hours before the slot (≥4 hours for diagnostics). No-show and cancellation outcomes integrate with our Refund & Return Policy, which forms part of these Terms.

7) Payments, Fees & Billing

Prices are shared before service; fees are generally payable upfront. We accept digital payments and, where allowed, cash. Refunds (where applicable) are processed to the original method within 5–7 business days after approval.

8) In-Clinic Pharmacy

Prescription medicines are not returnable once dispensed. Free replacement if wrong/damaged/expired — bring bill and item immediately. Proper storage after leaving the clinic is your responsibility.

9) Digital Results & Reports

Reports are provided inside your Clinic OS account and are non-returnable. Errors are corrected in coordination with the responsible clinician/partner center.

10) Communications & Recording

You consent to operational communications via WhatsApp/SMS/email/phone. Where permitted and with notice, calls may be recorded for quality/safety. Promotional messages can be opted out; critical service messages may still be sent.

11) Third-Party Partners

We integrate with vetted partners (diagnostics, radiology, payments, communication). We are not responsible for the independent practices of third parties.

12) Privacy & Data Protection

We process personal data per the DPDP Act, 2023 (India) and applicable guidance. See our Privacy Policy above for details.

13) Intellectual Property & Content

All materials are owned/licensed by MedMitra AI. You receive a limited, revocable, non-transferable right to access/use the Services for personal clinical use. Feedback you share grants us a royalty-free, worldwide license to use it to improve Services.

14) Limitation of Liability

To the fullest extent permitted by law, MedMitra AI is not liable for indirect, incidental, special, consequential or punitive damages. Our aggregate liability shall not exceed the fees you paid for the specific service giving rise to the claim.

15) Indemnity

You agree to indemnify and hold harmless MedMitra AI from claims arising from your breach of these Terms, misuse of the Services, or violation of law or third-party rights.

16) Suspension/Termination

We may suspend or terminate access if you breach these Terms, create risk, or where required by law. Outstanding dues remain payable.

17) Changes to Terms · 18) Force Majeure

We may update these Terms with a revised "Last updated" date; continued use constitutes acceptance. We are not responsible for delays/failures caused by events beyond our reasonable control.

19) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over disputes, subject to applicable law.

20) Contact & Grievance Redressal

MedMitra AI Technologies Pvt. Ltd. — MedMitra AI Clinic, Jaipur (C-Scheme)
Email: info@medmitra-ai.com · Phone: +91-9829871995 (10:00–18:00 IST, Mon–Sat)